Refund Policy

Effective Date: October 2025

Privacy at In Out

Payment Terms and Conditions

General Overview

IN-OUT acts solely as a technology platform that facilitates payment collection on behalf of respective residencies or housing societies.

IN-OUT does not collect or hold payments for its own use, except for applicable service charges (if any).

All refund decisions are made entirely by the respective residency or society administrators, not by IN-OUT.

Refund Eligibility

Payments made via UPI are non-refundable, except when explicitly authorized by the residency or society administrator.

Refund requests for maintenance fees, event charges, penalties, or other society-related payments must be submitted directly to your residency management or finance team.

IN-OUT does not initiate, approve, or process any refund on behalf of users.

Duplicate or Erroneous Payments

In the event of a double payment or transaction error:

Contact your residency's finance or accounts department immediately.

Provide supporting details such as the transaction reference number, UPI ID, and payment timestamp.

After verification, the residency or society may initiate a refund or adjustment as per their internal policy.

IN-OUT is not responsible for verifying, approving, or executing such refunds.

Unauthorized or Disputed Transactions

If you believe a payment was unauthorized, incorrect, or misallocated:

Notify your residency administrator within 7 days of the transaction.

You may also contact your UPI provider or bank to raise a formal dispute under NPCI and RBI regulations.

IN-OUT bears no liability for disputes or refund claims related to society-specific decisions, penalties, or accounting errors.

Refund Processing Time

Once your residency approves a refund, the timeline for receiving the credited amount will depend on your UPI provider's processing policy.

IN-OUT does not guarantee any specific timeframe for refunds since the processing is managed externally by payment systems and the residency's finance team.

No Liability Clause

IN-OUT shall not be held liable for:

Refund denials or delays by a residency or society.

Errors, failures, or delays in refund processing caused by third-party UPI applications or payment gateways.

Any financial loss arising from user errors, incorrect payment details, or delayed refund communication.

Policy Updates

IN-OUT reserves the right to modify or update this Refund Policy from time to time.

Any updates will be published on this page with a new 'Effective Date.'

Contact Information

For refund-related queries, users may contact us at:

Email:info@inoutnow.com

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